Troubleshooting Common Issues

Most issues can be reviewed by checking account selection, broker connection, symbol state, Orders, Positions, Activity, and Performance. Start with the visible page state before changing settings.

1. Broker disconnected

Check the Broker page. Confirm the selected account, connection status, and account mode. Reconnect only if the page allows it and you understand which account is being connected.

2. No trades happening

No trades can be normal. Automation may watch symbols and skip them when checks do not pass. Review Activity for skipped symbols, stale data, insufficient history, broker readiness, or product controls.

3. Symbol not scanning

Confirm the symbol exists in the selected product/account. Check whether market data is available and whether the product supports that symbol type.

4. Order rejected

A rejection means the broker did not accept the order. Check buying power, account restrictions, symbol availability, market state, and any safe reason shown by Bismel1.

5. Positions look stale

Check the last sync time. Then compare Positions with Orders and Activity. If the account has not synced recently, wait for refresh or review the broker connection.

6. Billing access missing

Confirm you are signed in with the correct email. Open Billing and check entitlement status. If payment completed but access is missing, open a support ticket.

7. What to include in support

Include product, account mode, symbol, page, time, and what you expected. Do not include passwords, API keys, broker secrets, card numbers, tax IDs, or bank credentials.