Support Tickets

Support tickets keep account-specific questions inside the app. This helps protect your account context and gives support a safer place to respond.

1. When to open a ticket

Open a ticket when you need help with billing, account access, broker setup, product pages, automation states, orders, positions, activity, affiliate access, or payout settings.

2. What to include

• Product name.
• Paper or live account mode.
• Symbol if the question is trade-related.
• Page name.
• Time and date.
• What you expected to happen.
• What you saw instead.

3. What not to include

Do not send passwords, broker API keys, broker secrets, card numbers, tax IDs, bank account numbers, routing numbers, or bank login credentials unless a secure payout form specifically asks for safe payout details.

4. Reading replies

Ticket replies are read inside the app. Email notifications may tell you a reply exists, but message content should stay in the secure app view.

5. Closing a ticket

Close a ticket when the issue is resolved. If the issue returns, open a new ticket with updated time, page, product, and account details.