Privacy Policy

1. Introduction

This Privacy Policy explains how Gusgraph LLC collects, uses, stores, shares, and protects information in connection with Bismel1, including the Bismel1 website, customer dashboard, trading automation tools, broker connection features, product pages, reports, runtime monitoring, communications, and related services.

By using Bismel1, creating an account, connecting a broker account, using trial or demo access, accepting an invite, purchasing a product, or otherwise interacting with the platform, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Bismel1 may collect personal information and platform information that you provide directly, information generated through your use of the platform, information received from connected broker or service providers, and technical information collected automatically.

Personal information may include your name, email address, phone number if provided, account profile details, billing or subscription information, support messages, communication preferences, and any information you submit through forms, onboarding, checkout, invites, or customer support.

Platform and trading-related information may include product access, trial status, subscription status, selected products, linked broker status, account labels, automation settings, symbols, strategy settings, runtime state, positions, orders, activity logs, broker connection status, performance metrics, alerts, system health, and audit records.

Technical information may include IP address, browser type, device information, operating system, session data, pages viewed, access times, error logs, security logs, cookies, and similar usage information.

3. Broker and Trading Data

If you connect a supported broker account, Bismel1 may receive and process broker-related information needed to provide the platform features you request. This may include broker account status, balances, buying power, equity, cash, positions, orders, fills, account type, paper/live environment, symbol data, and related trading activity.

Bismel1 uses broker data to provide customer dashboards, automation controls, runtime monitoring, order and position visibility, activity history, reporting, product functionality, and account health checks.

Bismel1 does not sell broker credentials. Broker credentials and access tokens are handled using security controls intended to protect sensitive information.

4. Trial, Demo, and Public Snapshot Data

Bismel1 may provide trial or demo access that shows read-only demo data. Demo data may be derived from internal test accounts or sanitized system snapshots. Trial and demo users do not receive ownership or control over the source demo account.

Bismel1 may display sanitized public performance snapshots on public pages. Public snapshots are designed to remove sensitive account identifiers, broker credentials, raw account IDs, order IDs, account emails, and raw broker payloads.

5. How We Collect Information

We collect information when you create an account, sign in, use the website or customer dashboard, connect a broker, configure products, select symbols, use automation, view reports, contact support, accept an invite, purchase a subscription, use a trial, interact with emails, or otherwise use the platform.

We may also receive information from third-party providers that help us operate Bismel1, such as broker integrations, payment processors, cloud providers, email delivery providers, analytics tools, security tools, and support systems.

6. How We Use Information

Bismel1 may use information to provide, operate, secure, maintain, and improve the platform.

This includes using information to create and manage accounts, verify access, enforce subscriptions and entitlements, provide trial or demo access, process payments, connect broker accounts, display dashboards, run automation, monitor runtime health, show positions and orders, provide activity reports, troubleshoot errors, prevent abuse, send service notices, provide support, improve product reliability, and comply with legal obligations.

Bismel1 may also use aggregated or de-identified information to understand platform usage, improve product design, monitor system performance, evaluate features, and improve service quality.

7. Legal Bases for Processing

Where applicable law requires a legal basis, Bismel1 may process information based on your consent, the need to provide the services you request, performance of a contract, compliance with legal obligations, protection of the platform and users, or legitimate business interests such as security, support, improvement, fraud prevention, and service operation.

8. How We Share Information

Bismel1 may share information with service providers and partners that help operate the platform. These may include broker integrations, payment processors, cloud hosting providers, database and storage providers, email delivery services, analytics providers, AI service providers, security tools, support tools, legal or accounting providers, and infrastructure providers.

Bismel1 may share information when required by law, legal process, regulation, court order, government request, or to protect the rights, safety, security, or property of Bismel1, Gusgraph LLC, users, service providers, or others.

Bismel1 may transfer information as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

9. Payments

Payments may be processed by third-party payment processors. Bismel1 does not store full payment card numbers unless expressly stated and supported by the payment provider. Payment processors handle payment information according to their own terms and privacy policies.

10. Cookies and Similar Technologies

Bismel1 may use cookies and similar technologies to support login sessions, security, preferences, analytics, performance monitoring, and website functionality.

Cookies may include essential cookies, session cookies, functional cookies, analytics cookies, and similar technologies used to understand site usage and improve the platform.

You can control cookies through your browser settings. Some platform features may not work properly if essential cookies are disabled.

11. Analytics, Support, and Communication Tools

Bismel1 may use analytics, support, email, and communication tools to understand platform usage, provide support, send service notices, troubleshoot technical issues, and improve the product.

Specific tools may change over time. If a dedicated cookie or subprocessors page is published, it may provide more detailed information about current providers.

12. Data Security

Bismel1 uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

Security measures may include access controls, authentication, encryption where appropriate, secret management, logging, monitoring, rate limiting, credential protection, and separation of sensitive broker access from public pages.

No system can be guaranteed completely secure. You are responsible for protecting your login credentials and notifying Bismel1 if you believe your account has been compromised.

13. Data Retention

Bismel1 retains information for as long as reasonably necessary to provide the platform, maintain accounts, support subscriptions, comply with legal obligations, resolve disputes, enforce agreements, protect security, maintain audit records, and support legitimate business needs.

Different categories of information may be retained for different periods. Account, billing, trading activity, runtime, security, and audit records may be retained as needed for operational, legal, tax, accounting, compliance, support, and security purposes.

14. Your Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to, or request a copy of certain personal information.

You may also have the right to withdraw consent where processing is based on consent, opt out of certain marketing communications, or file a complaint with a data protection authority.

To make a privacy request, contact Bismel1 using the contact information below. Bismel1 may need to verify your identity before processing a request.

15. Marketing Communications

Bismel1 may send service-related messages, security notices, subscription notices, product updates, and support communications.

Bismel1 may also send marketing communications where permitted. You may opt out of marketing emails using the unsubscribe link or by contacting support. Service, security, billing, and account-related messages may still be sent.

16. Children’s Privacy

Bismel1 is not intended for users under 18 years old. Bismel1 does not knowingly collect personal information from anyone under 18.

17. International Data Transfers

Bismel1 may process and store information in the United States or other locations where Bismel1 or its service providers operate. By using Bismel1, you understand that information may be transferred to and processed in locations outside your state, province, or country.

Where required, Bismel1 will use appropriate safeguards for international data transfers.

18. Sensitive Information

Please do not send unnecessary sensitive personal information to Bismel1. Sensitive information may include social security numbers, government identification numbers, health information, biometric data, racial or ethnic origin, political opinions, religious beliefs, union membership, criminal history, or similar sensitive categories unless specifically requested for a lawful and necessary purpose.

19. Third-Party Links and Services

Bismel1 may link to or integrate with third-party websites, brokers, payment processors, cloud services, and other providers. Bismel1 is not responsible for the privacy practices, content, security, or policies of third-party services.

You should review the privacy policies and terms of any third-party services you use.

20. Changes to This Privacy Policy

Bismel1 may update this Privacy Policy from time to time. Updates may be posted on the website or communicated through other reasonable methods. Continued use of Bismel1 after an updated Privacy Policy becomes effective means you accept the updated policy.

21. Contact

For privacy questions or requests, contact:
Gusgraph LLC, Bismel1.com
Email: info@bismel1.com
Website: https://bismel1.com
Address: 4023 Kennett Pike #50777, Wilmington, DE 19807, USA